Frequently asked questions for all members

What are the advantages of being a Atlético de Madrid member?

Most of all, it means being part of your club, it means belonging to the big athletic family and, as the years go by, you gain a seniority as a member that gives you certain privileges over the newer members. In addition, you may enjoy many benefits and advantages such as a gift voucher to be spent in shops or on tickets, a 48-hour preferential ticket purchase for all home matches at the Riyadh Air Metropolitano, ticket discounts, the option to book tickets for away matches, a 10% discount in the official club shops, a 50% off in Atleti Tour & Museum to go on the stadium tour and visit the museum, etc.

Click here to discover all the advantages you will enjoy after becoming a member of Atletico de Madrid.

Do all members have the same benefits?

Yes, all members (both season-ticket holding members and non-season ticket holding members) from the same category have a common package where they share the same advantages and benefits that they may enjoy throughout the year. In some cases, and even if some members have the same rights, your seniority as a member shall give you a certain priority to access to certain advantages before other members (as for example, buying final game tickets or booking tickets for away games).

What is the gift voucher?

The gift voucher is an amount of money that members* have and can be used in any of the club's physical stores, in the online store or for the purchase of tickets for home matches of Atlético de Madrid's men's first team at the Riyadh Air Metropolitano.

You will be able to use the Gift Voucher directly in your purchase process. In our physical stores in the Community of Madrid, all you have to do is show your membership card, ID card and ask for the Gift Voucher at the cashier's desk. If, on the other hand, you make an online purchase process (tickets or online store), select the products of your order and before making the payment, in your purchase summary, you will be able to apply the promotions that you have active. When you select your Gift Voucher, the amount will be automatically deducted from your purchase before making the payment.

In addition, the use of the Gift Voucher is compatible and cumulative with the permanent 10% discount that members have in stores throughout the season, and also with the discounts that members have on match tickets.

* Not applicable for junior members.

When can I use the gift voucher?

All new memberships for the year 2026 (starting from December 1, 2025) may redeem the Gift Voucher until December 31, 2026. For members who joined before December 1, 2025 and have not yet used their Gift Voucher, the redemption period is extended untilDecember 31, 2026.

The gift voucher is for single use and cannot be split up or redeemed for cash, nor can multiple gift vouchers be combined in one transaction.

If I can't go to the Riyadh Air Metropolitano fixtures, on what can I spend the gift voucher?

You can use it to buy products in any of the club's physical shops or in the online shop. In addition, the use of the gift voucher is also compatible with and can be used in conjunction with the regular 10% discount that members enjoy in the shops for the whole season.

Will I continue to receive the gift voucher upon renewal of my membership subscription?

Yes, all members* (both season ticket holders and non-season ticket holders) will receive a new gift voucher when renewing their membership subscription, for the corresponding amount for their membership categories (30 euros for adults, 15 euros for juniors and 10 euros for children).

* Not applicable for Benjamin members.

If I use the Gift Voucher to buy tickets, can it be used in combination with the membership discount?

Yes, both discounts are cumulative. Members have the possibility to buy discounted tickets. When you go to buy a ticket, you can apply the member discount as well as the Gift Voucher for the same ticket.

For which matches can I use the gift voucher?

In any of the matches of any competition of the first men’s team that Atlético de Madrid plays as locals at Riyadh Air Metropolitano during the season (except for finals). You can use it in all league matches (including those against FC Barcelona and Real Madrid), in European competitions, and in the Copa del Rey fixtures.

You will also be able to pick the area of the stadium in where you wish to enjoy the game, as you can choose a seat from among all the available ones in the stadium (those that are not occupied by season ticket holders and those that, although belonging to a season ticket holder, have been made available due to the fact that he or she won’t be attending the game). This way, if you have a friend or relative who is already a season ticket holder, you will have the possibility to use the gift voucher to book a ticket in the same seat as them, or at least as close as reasonably possible, depending on the availability at the time. By doing so, it is possible for you to enjoy the event together.

How much will I pay for a ticket if I use the gift voucher?

It would depend on the game you choose and the area of the stadium where you want to watch it. In some cases, you can even get a ticket for free.

For example, if you are an adult member with a gift voucher of 30 euros, you can use it to purchase a ticket for an amount less than or equal to 30 euros and, as a result, the match will be for free. Or, alternatively, if you wish, you can buy a ticket for a higher amount, for example, for a value of 35 euros, and apply the 30 euros that you have already included in your gift voucher, so that the ticket will only cost you 5euros (the difference between the price of the ticket and the money that you have in your Gift Voucher).

Is there any risk that the cheapest tickets will be sold out before members can buy them?

No, as members always have a period of 48 hours in which only they can buy tickets, before tickets go on sale to the general public. This is a member privilege that applies to all matches across all competitions.

If I bought a ticket with my membership discount, do I need to print it out?

No. If you have already bought your ticket on our official website, all you need to do is download the ticket on your mobile phone and show it at the access control.

As a member, can I buy a ticket in the South End Lower Stand?

Yes, only club members (except for junior members) can purchase tickets in the South End Lower Stand. These tickets are personal and cannot be transferred, so ID cards will be required at the entrance turnstiles.

How can I buy more than one ticket with a membership discount?

A maximum of 6 tickets can be purchased per transaction and the discount will be applied based on the number of members identified.

In order to validate other members in the purchase process, they must log in to "My Account" on their own, request a member code and then provide it to the member in charge of the ticket purchase.

The member in charge of the ticket acquisition must log in with their credentials in the ticket section of the website and then validate the member codes in the section "Click here to add the accompanying member codes".

I have limited mobility. How can I get a ticket if I am going to the match in a wheel chair?

Those with restricted mobility or who use a wheelchair should email inclusion@atleticodemadrid.com to receive information on available match tickets.

When is the membership subscription renewed?

Membership fees will be renewed a few weeks before the end of each calendar year, in November–December, with the corresponding amount charged by direct debit

If I am already a club member, will I have to renew my membership fee in December 2025?

No. Although the last membership fee you paid allows you to enjoy your member status until 31 May 2026, we are giving you the following 6 months of the year for free. Your membership card’s validity is automatically and free of charge extended until the end of 2026, and all advantages and benefits are likewise extended until that date. In addition, the gift voucher corresponding to your current membership category (adult, youth, or child) for the 25–26 season can be used until 31 December 2026 to purchase tickets for home matches or in the official stores.

I have lost my membership card, what should I do?

If you lose your membership card, you have to go to the offices with your ID card to apply for a new one. If you cannot come in person, you can give your authorization to another person in a written document with a photocopy of your ID card.

The first copy has a cost of €5 and after the second copy onwards the cost of the same will be €10.

In the event of robbery, a police complaint must be filed, making the copy free of charge. If the copy is required due to deterioration of the card, you must present the original damaged card.

How can I change my bank account details or update other personal data?

If you would like to change your bank account details or update your personal details (i.e. you have changed your address, have a new mobile phone number or a new email address), you can do so in My Account, under the "Your details" section.

Remember that the club exclusively sends all communications to members via e-mail, so it is very important that we keep your e-mail address up to date at all times.

How can I get a season ticket at the stadium?

To obtain a season ticket at the stadium you must be a member of Atlético de Madrid. Only members can register on our waiting list form. As soon as we open a period for new season ticket holders, and depending on seat availability, we will contact the registered members via email.

If I am a season-ticket holder, when are the membership fee and the football season ticket renewed?

Membership status corresponds to the full calendar year and will be renewed a few weeks before the end of each calendar year. In November–December, members will renew their fee for the following calendar year.

Season tickets, as always, will continue to be renewed as soon as each sporting season ends, that is, at the end of May each year. During the first five days of June, the amount for the season ticket for the following season will be charged to the bank account, after deducting the amount accumulated from any season-ticket transfers made during the season that has just ended.

This system is more advantageous for those who hold a season ticket to attend matches at the Riyadh Air Metropolitano stadium, as it separates by several months the time when the membership fee is charged (November–December) from when season tickets are renewed (May–June)

Frecuently asked questions for members with season tickets at the Riyadh Air Metropolitano

I want a family member or a friend, who was not a season ticket holder, to have a season ticket next to mine.
What do I need to do?

In order for a family member or friend to get a season ticket at the stadium they must be a member of the club first and register on our waiting list form.
Once a period for new season ticket registrations opens, and depending on seat availability, we will contact those registered by email. In case they do not find a seat next to you, you will be able to change seats at the same time to be seated together.

Do I need to have my photo in order to become a paid-up member?

Yes, for all season ticket holders, it is required to have a photo of yourself taken either in person at the Club's offices (for under 14, without an ID card), or online on "My Account" in advance to issue your season ticket.

When are football season tickets due to be renewed for the following season?

Season tickets are automatically renewed by direct debit as soon as each sporting season ends, that is, at the end of May each year. During the first five days of June, the amount for the season ticket for the following season will be charged to the bank account, after first deducting any amount accumulated from season-ticket transfers during the season that has just finished, if applicable.

All season-ticket-holding members have a data-modification period prior to the renewal date of their season tickets, during which they can inform the club if they wish to modify any aspect related to their ticket for the following season, such as the payment method or the season-ticket type (League Pass or Full Pass), among others.

It is important to note that payment of the season ticket alone does not guarantee access to the stadium if the corresponding membership fee has not been settled. In such cases, the validity of the season ticket will be suspended until the membership fee is paid, as it is an essential requirement for activation.

Does the membership subscription mean that I will have to pay more for being an Atleti season ticket holder?

No, not at all (except if you decide to upgrade to a higher category product or a higher paying seat). For season ticket holders at the Riyadh Air Metropolitano, the membership fee will be split into two separate payments from the 2020/21 season onwards.

The payment of the membership subscription in December implies the renovation of your status as a member of the club, thereby conserving your seniority and enabling you to continue to enjoy the benefits and advantages. On the other hand, the season ticket subscription fee will be charged in the first days of June.

I can't make it to a match, what can I do?

Season ticket holder cards are transferable (except for junior tickets, wheelchair users (PMR), and those located in the South Stand Lower Tier). Therefore, you may lend your season ticket to a family member or friend so they can enjoy the match, and you may also transfer your season ticket for that match to another person (subject to the limits and conditions established for this service).

You may also release your seat so that the club can sell it to another supporter and accumulate credit in your favor, which will be deducted from the price of your season ticket for the following season.

What are the conditions and advantages associated with the transfer of my season ticket?

If the seat that has been transferred and vacated by the season ticket holder is ultimately sold to a third party, the income obtained will be shared between the club and the season ticket holder. The sooner you transfer it, the greater the income you can earn from the selling of your seat:

- If you transfer your season ticket up to 7 days before the kick-off of the match, you get 65% of the price at which your seat is sold. - If you transfer your season ticket between 7 days and 48 hours before the match, you get 50% of the price from that sale. - Finally, if you transfer your season ticket in the last 48 hours before kick-off, you will get 35% of the sale.

The accumulated amount in your favour from the season ticket transfers in the event your seat is finally sold will be deducted from the price of the season ticket for the following season. The accumulated saving may not exceed 50% of the total price of the season ticket for the current season, nor may it exceed 50% of the total price of the season ticket selected for the following season.

Any transaction related to the season ticket transfer service (transferring or recovering the seat) can be carried out up to two hours before the start of the match.

When is the accumulated amount deducted from the balance of my season ticket?

If you transfer your season ticket at any time during the season and your seat is sold, the accumulated amount in your favor –within the limits established in the conditions of this service– will be deducted from the amount of the season ticket when on renewal for the following season at the time the season tickets are charged.

Is there a digital copy of my season ticket?

Yes, and to access it, you need to have the official Atlético de Madrid app downloaded on your mobile device.

Once inside the app, you will have direct access to My Account, which enables you to: display the QR code of your season ticket (football and parking, if applicable), update your personal information, and even transfer your seat to be resold.

In addition to the access with the physical card or via the Qr from the App, you can also digitally add the card to the Wallet app on iOS or Android for more convenient access to the stadium. Once you are at your entrance gate, you will only have to bring the 'Contactless' card close to the top of the turnstiles to gain access.

How can I apply for a season ticket for the disabled?

The disability season ticket is non-transferable and is exclusively for wheelchair users. To apply for the first time, it is essential to submit the relevant certificate of disability, which in any case must exceed sixty-five per cent (65%) of physical disability.

For more information, please email us at inclusión@atleticodemadrid.com

My child's age qualifies them for a Children's Season Ticket.
Can I modify the category of his/her season ticket and make it transferable?

Yes, you must notify the club during the data modification period prior to the renewal of your season ticket for the 26/27 season.

The season ticket will be renewed under the transferable adult category, meaning that a person other than the holder may access the stadium.

If I do not wish to renew my season ticket for the next season, would I lose my seniority as a member of Atleti?

Not necessarily. If you have already paid your membership subscription, you will keep your seniority and the benefits associated with it. If you decide not to renew your season ticket, however, you will lose the season ticket seat you had at the Riyadh Air Metropolitano, which will automatically be made available for sale to anyone else.

Can I swap my seat with someone else's?

Two season ticket holders can exchange their seats with each other by swapping seats, as long as both season ticket holders are in compliance with their payments. To arrange this, you will need to go to the club's offices with the following documents:

- An agreement between the two ticket holders of the seats to be swapped, either in person –with the presence of both of them– or with a season ticket swap document provided by the club, signed by both title holders.

- Photocopy of the ID cards.

I want to change the location of my season ticket at the Riyadh Air Metropolitano. What do I need to do?

During the data modification period prior to the renewal of season tickets for the following season, members who wish to change their seat location may notify the club through the Personal Area.

Once the deadline has passed, the club will review the requests received and, depending on seat availability, will inform the season ticket holder whether their request can be accommodated.

In all cases, to be eligible for a seat change, the season ticket for the current seat location must have been renewed in advance. This process takes place from the second half of July onwards.

The club reserves the right not to initiate this process or to suspend it due to force majeure or any other circumstances.

How can I change my bank account or update other personal details?

If you wish to change your bank account or update your personal details (i.e. because you have changed your address, have a new mobile phone number or a new email address), you may do this on My Account.

Your personal information can be modified from the "Your details" section of the My Account page on the club's website or in the app.

Please note that the club sends all communications to members by e-mail only, so it is very important that we have your e-mail address up to date at all times.

What is the difference between a LaLiga season ticket and a Full season ticket?

Where can I go if I have an incidence with my season ticket in the stadium access?

To settle any incident with your access to the stadium, you should go to the è Atletico Helping Desk located in front of Gate 16.

To deal with the issue, it will be essential to submit the original ID card of the subscriber (or any other valid document that verifies the identity as holder of the subscription). If you are not the person in possession of the subscription, you must submit a signed authorisation with a photocopy of the holder's ID card.

Can my baby under 4 years old enter with me or do I have to get a ticket for him/her in addition to my season ticket?

Every attendee must have either a ticket or seasonticket. Thus, even infants and children, regardless of their age, must have a ticketor pass to be admitted to the match.

Alternatively, you can get your baby a children's (Junior) membership card*, which will give him/her free access to Atlético de Madrid matches at the Riyadh Air Metropolitano, except in the Fondo Sur Grada Baja and Presidential Box.

* The Junior members must be connected to an adult member of the club. For the year 2026, Junior members are those born from 2022 onwards.

Can I transfer my parking season ticket?

Yes, you can transfer your parking season ticket and make your parking space available to another fan.

- If you transfer your parking season ticket up to 7 days before the kick-off of the match, you get 65% of the price at which your parking space is sold. - If you transfer your season ticket between 7 days and 48 hours before the match, you get 50% of the price from that sale. - Finally, if you transfer your season ticket in the last 48 hours before kick-off, you will get 35% of the sale.

The accumulated amount in your favour from the parking season ticket transfers in the event your parking space is finally sold will be deducted from the price of the season ticket for the following season. The accumulated saving may not exceed 50% of the total price of the season ticket for the current season, nor may it exceed 50% of the total price of the season ticket selected for the following season

Any operation related to the parking season ticket transfer service (transferring the parking space or recovering it if it has not been sold) can be carried out until 10 a.m. on the day of the match.

Is smoking allowed at the stadium?

No. In response to increasing demand from members and fans, and to protect the health of all spectators, our stadium is a smoke-free stadium, and smoking is prohibited inside the stadium, both in the stands and in hallways, galleries and any other areas.

However, there are outside balconies for smokers in certain areas and it is possible to go outside the stadium at certain times.

What payment methods does the club accept for football season tickets?

The payment method for the 2026/27 season ticket may be modified until next Friday, May 29.

In general, season-ticket holders can choose from one of the following three payment options, depending on the type of season ticket purchased, whether a League Season Ticket or a Full Season Ticket:
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- Single Payment: The season ticket is paid in a single installment. For renewals, payment is made via direct debit within the timeframe indicated by the club, and for new subscriptions, payment can be made by credit/debit card or in cash at the time of selecting the season ticket.

- Split Payment: Payment is divided into 2 installments of the same amount. The first installment is charged between June 1–5 for renewals, and the second installment is charged exclusively via bank account between October 1–5. New subscriptions must be paid by credit/debit card or in cash at the time of selecting the season ticket.

- Financed Payment: CaixaBank Payments & Consumer, E.F.C., E.P., S.A.U., the consumer credit entity of the CaixaBank Group, offers the possibility to comfortably pay for the season ticket in 10 interest-free monthly installments APR 0%*.
*Advertising: Loan offered by the hybrid payment entity CaixaBank Payments & Consumer, E.F.C., E.P., S.A.U., subject to their authorization. Representative example for a financed purchase of €400. Interest Rate (TIN) 0%, APR 0%. Number of monthly payments: 10. Amount of each installment: €40. Total amount owed and total installment price: €400. Total credit cost and interest: €0. French amortization system. Offer valid until 31/08/2026. Check how our loans work here.

What is General Seating Plus?

The General Admission Plus section is located between rows 1 and 24 of Sector 105 in the stadium. A prime location that combines the atmosphere of the general seating area with exclusive services designed to enhance your experience at every match.

Those seated in this area will enjoy extra-comfortable padded seats, access to a private lounge with TV, private restrooms, exclusive furnishings, and a paid food bar. In addition, they will enjoy complimentary drinks per match (La Liga and Copa del Rey), available from gate opening until the end of the game.

What requirements must I meet to renew my football season ticket for the next season?

To be able to renew your season ticket for the following season, the following requirements must be met:

- Mandatory attendance at a minimum of 10 matches throughout the season. This requirement will apply equally to both “Laliga Season Ticket” and “Full Season Ticket” holders.

- If the season ticket holder is unable to attend a match, they must transfer their season ticket to a family member or friend, ensuring that they access the stadium so that attendance is properly recorded, or alternatively release their seat so that the club can make it available for sale to another supporter.

- The season ticket holder may not make use of their season ticket for a maximum of 3 matches during the season. A season ticket will be deemed not to have been used if the holder does not attend the match and does not vacate their seat so that the club can sell it to another supporter.

This requirement does not apply to PRM season ticket holders.

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